FAQs

Frequently Asked Questions (FAQ)

For Guests

Q: Do you offer direct booking?

A: Yes, book directly at rockystay.com for the best rates and exclusive perks.

A: We offer rentals across all four quadrants: NE, NW, SE, and SW. Locations include YYC Airport, Downtown, Spruce Meadows, Seton, and more.

A: Fully furnished legal suites, condos, and family homes (1–4 bedrooms).

For Property Owners

A: Yes — all properties use smart locks or keypads with instructions sent before arrival.

A: Yes. Most homes are ideal for families and groups. Cribs may be available upon request.

A: Generally no, but long-term stays may be considered with approval and a pet fee.

A: Yes, weekly and monthly discounts are available. Contact us for quotes.

A: Most properties include free parking (driveway, garage, or street). Details are listed per property.

A: Policies vary. Details are shown at booking or available on request.

For Property Owners

Q: What services do you provide?

A: Full-service management: listings, marketing, guest communication, cleaning, maintenance, and pricing.

A: All four quadrants — NE, NW, SE, SW.

A: Tiered service: 15% (Basic), 20% (Silver), 25% (Gold).

A: We use PriceLabs dynamic pricing with occupancy-based adjustments and market data.

A: Yes — we ensure quick responses, which lead to 5-star reviews and repeat bookings.

A: Contact us at 📞 587-299-8848 or 📧 info@rockystay.com for a free property assessment.

Facilities

Our Core Advantages

Listing Optimization & Smart Pricing

We craft compelling listings and use dynamic pricing tools to boost your visibility and revenue across platforms.

24/7 Guest Communication

Your guests receive fast, friendly support — day or night — ensuring a smooth and memorable stay every time.

Professional Cleaning & Turnover

We manage reliable, hotel-grade cleaning between bookings and handle all inventory restocking and inspections.

Property Maintenance & Owner Reporting

From routine issues to urgent repairs, we coordinate it all — and keep you informed through monthly performance reports.